Capita leads in effective case management and managing long term sickness absence. We have an holistic policy which takes proper cognisance of all stakeholder interests. Capita’s case management transcends the typical health scheme, being soundly based on the following interlinked elements:

• Enhanced referral scheme
• Early notification
• Early intervention
• Integrated case management planning
• Functional goal directed rehabilitation, including effective onward referrals
• Return to work programming – focused on early, safe, and sustainable return to work of all employees
• Pro-active management of each individual case – focused on individual ownership of the rehabilitation programme
• Active communication between all stakeholders
• Supporting Managers taking responsibility for addressing sickness absence

Early notification

We will work with you to provide an effective early notification system which makes it easy for:

• Line managers to obtain occupational health help for their staff
• Employees to notify the workplace as soon as possible in case of injury, illness or aggravation of a previous problem.

Early intervention is one of the most crucial components of case management to:

• Expedite rehabilitation
• Reduce sickness absence
• Reduce the possible development of secondary injuries
• Reduce the likelihood of litigation.

Our process ensures prompt collection and use of all available information. This enables:

• Appropriate planning, implementing and co-ordination of rehabilitation
• Focus from the outset on return to work, instead of the patient developing a negative disability focus.